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AI Automation

A bilingual (English/Urdu) AI agent that answers product questions, checks stock and takes orders on WhatsApp 24/7, handing complex chats to staff.

SampleThis is a concept case study that shows how Theta X Tech approaches this kind of project. Client details are generic and the figures below are illustrative targets, not reported client results.

WhatsApp AI Sales Agent — AI Automation project cover
Client
Concept — fashion retail brand
Industry
Retail & E-commerce
Category
AI Automation
Year
2026

Illustrative targets

70%

Target share of chats resolved by AI

< 10s

Target first-response time

24/7

Coverage

The problem

What the client was facing

Hundreds of daily WhatsApp messages mean slow replies, lost overnight orders and staff stuck answering the same questions.

The solution

How we solved it

An AI agent grounded in the live catalogue and policies answers FAQs, recommends sizes, confirms stock and creates draft orders, with one-tap human handoff.

Agent capabilities

  • Product & size recommendations from the catalogue
  • Stock and delivery-time lookups
  • Order capture with payment link
  • Human handoff with full conversation context

This is a concept case study created to show our approach. Metrics are illustrative targets, not reported client results.

WhatsApp AI Sales Agent — screen 1
WhatsApp AI Sales Agent — screen 2
WhatsApp AI Sales Agent — screen 3
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